Why do I need to have my touring caravan/motorhome serviced?
Your leisure vehicle needs to be regularly serviced for roadworthiness, and the habitation areas need regular inspections to ensure there has been no deterioration. If your leisure vehicle is under warranty, it will require servicing within a stipulated time for that warranty to continue.
How often should I have my touring caravan/motorhome serviced?
Leisure vehicles should be serviced on an annual basis – even if a caravan or motorhome is used only a couple of times a year. (Lack of use can cause its own problems.)
If you intend to tour a great deal, especially in areas where the roads are not well surfaced, then it is worth considering more than one service per year. Poor roads can adversely affect tyres, suspension, body and fittings etc.
How often should I get my tyres changed?
The Approved Workshop Scheme recommends that you should have your touring caravan or motorhome tyres changed every seven years. This is in line with the British Tyre Manufacturers Association (BTMA) guidelines.
How long will the service take to complete?
A motorhome habitation service will usually take around three hours. A single axle tourer service will take around four hours, or a little longer for a twin axle tourer.
During the service, will the gas appliances in my touring caravan or motorhome also be serviced?
Gas appliances will be safety checked but not serviced in a basic service; you can ask for this to be carried out (for just £48.00). Please note some appliance manufacturers will not continue any warranty into the second or third year unless the appliance has been serviced annually (check with your appliance manufacturer).
Can the service on my touring caravan/motorhome be carried out by a mobile workshop and still maintain my warranty?
Yes, all Approved Workshops have full manufacturer support and approval.
Will the Approved Workshop be able to carry out warranty work?
Yes, provided that you have an agreement with your supplying dealer.
Is bulb replacement covered on a service?
Yes, but depending on how easy the bulb is to replace, you may incur a small charge.
I have heard of an incident when the nearside wheels on a caravan came loose – how could this happen?
Wheels do not come loose under normal circumstances if tightened to the correct torque. It is recommended however that you always check the tightness of wheel nuts before every trip. If the wheels have been removed during a service (or for other reasons) the torque of the wheel nuts should be rechecked after 50 miles.
What does a service cover?
All Approved Workshops work to a specific check sheet for both Motorhomes and caravans, a copy of these can be downloaded HERE:
Why should I use an approved workshop?
Approved Workshops are run by fully qualified caravan and motorhome servicing professionals, click here to find out other reasons why it is better to use an Approved Workshop.
What do I do if I am not satisfied with the service received?
We have demonstrated a positive approach to customer complaints and have in place a clear and simple customer complaints procedure. However in the unlikely event of a more serious complaint, that is not resolved in this way, the Approved Workshop Scheme operates a conciliation procedure, which is free to the consumer, to help resolve any issues.
Does the Scheme cover servicing of a motorhome base vehicle?
The Scheme only covers the habitation part of a motorhome due to the specialist knowledge and skills required to work on modern day motor vehicles. We offer a full service relating to both habitation and base vehicle, also for your convenience.